Frequently Asked Questions
Everything you need to know about your Yonex gear and orders.
How can I verify if my Yonex racket is authentic?
All authentic Yonex rackets feature a laser-engraved serial number on the cone and a holographic security sticker on the handle. You can verify these codes through our official authentication portal.
Do you offer professional stringing services for new rackets?
Yes, we offer custom stringing options. You can select your preferred string type and tension (lbs) on the product page before adding the racket to your cart.
What is the standard shipping timeframe for sports equipment?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days, while express options are available at checkout for urgent tournament needs.
What is your return policy for footwear and apparel?
We accept returns within 30 days of delivery, provided the items are unworn, in original packaging, and have all tags attached. Please note that used rackets or customized items are not eligible for return.
How do I choose the right grip size for my badminton or tennis racket?
Grip sizes are denoted by 'G' ratings. G4 is standard, while G5 is smaller. We recommend visiting our size guide or using an overgrip to fine-tune the feel of your handle.
Does Yonex equipment come with a manufacturer warranty?
Yes, Yonex provides a limited 1-year warranty against manufacturing defects for rackets and a 6-month warranty for footwear. This does not cover string breakage or damage from misuse.